Super Button Support

Thank you for choosing the Super Button from Incendion Audio. We appreciate your support and are committed to providing high-quality audiology solutions.

Super Button – Frequently Asked Questions (FAQs)

1. What audiometers is the Super Button compatible with?

The Super Button is designed to work with most standard audiometers that use a 1/4-inch (6.35mm) response jack. If you’re unsure about compatibility, check your audiometer’s manual or contact us.

2. How do I set up the Super Button?

• Plug the Super Button into the response jack on your audiometer.
• Ensure it is securely connected before starting a test.
• The audiometer should automatically recognize the button.

3. The Super Button isn’t responding. What should I do?

• Check that the plug is fully inserted into the audiometer.
• Try unplugging and reinserting the button.
• Test with another known working response button to confirm if the issue is with the audiometer or the Super Button.
• If issues persist, contact us at accounts@incendionaudio.com for support.

4. Does the Super Button require batteries?

No, the Super Button is a passive device and does not require batteries or external power.

5. Can I clean and disinfect the Super Button?

Yes! To clean:

• Use a damp cloth with mild soap or a disinfectant wipe.
• Avoid submerging the button in liquid or using harsh chemicals.

6. Do you offer bulk orders or custom solutions?

Yes! If you need multiple units or have specific requirements, contact us for pricing and custom options.

7. How can I get support or replacement parts?

For troubleshooting, warranty inquiries, or replacements, email us at: accounts@incendionaudio.com